How long does it take to receive my order?
The US economy shipping usually takes 1-6 business days in transit, but we need 2-10 business days to prepare your order before your tracking number is created. Once the tracking number gets updated, you will receive a confirmation email with the numbers and any information you need to track your order.
Why does it take up to 10 busienss days to prepare my order?
One of the top priority missions we have is sustainability. We carefully decide how many quantities we will make and limit the maximum amount of pieces per production batch. As we have limited supplies, it takes up to 10 business days to dispatch your order. No worries, you will be notified when your order can be shipped on each product page, right below the description.
Which shipping carriers do you use?
We ship via UPS, USPS, and DHL for international customers. If you want your order to be shipped with a particular carrier, please contact us at firstname.lastname@example.org before placing an order.
How much is the shipping fee?
We offer free US shipping to customers who purchase over $80
Economy - USP ground / USPS first class pakcage : $6.99
Standart - UPS 3 day select / USPS priority : $14.99(over $80 purchase $7.99)
How can I track my order?
Once we create shipping label, you will receive a confirmation email with tracking number and all the information about your order. Please click here to track your order.
Do you ship internationally?
We ship worldwide with DHL or you will be asked to select a delivery method during checkout.
How much is international shipping fee?
All prices are subject to change upon ordering.
Do you cover international duties and taxes?
We are not responsible for any additional duties or taxes assessed by customs for international orders.
My package is stolen / missing / damages
If you insured your package with Navidium on your order, it will be protected from damage, loss, or theft. You can easily file a claim with us and receive a replacement or be refunded for your items. We highly recommend you use Navidium package protection at checkout. To claim your order, please contact us at email@example.com
Do you refund the original and return shipping fee?
No, the original shipping fee and shipping insurance are nonrefundable. The return shipping fee is $9, which will be deducted from your refund.
Can I cancel my order or update the address?
Once your order is fulfilled, you can not change your address. To change the address before fulfilment, an email must be sent to firstname.lastname@example.org ASAP.
Why did you ship my order partially?
We ship partially to secure our limited inventories for your order and ensure you get our in-stock pieces first. We do not charge for the additional shipping fee. Once we ship your order partially, you will see which items are sent on our tracking page.
Changed your mind? You can submit a return request and get a return label in a few clicks. Go to return center
Do you offer free return shipping?
Our shipping label is $9.00 and it will be deducted from your refund.
How long is the return window?
You can request a return within 7 days of receiving your order.
The Bekk retuen label - Once we approve your request, you can download return label from the return center. Please drop the package off at your nearest UPS as soon as possible to make sure that it can be delivered within 7 business days to our shipping facility. If the return window is closed, the return request will be automatically rejected.
Your own trackable return label - Once we approve your request, you can use any trackable return label to return your order to us. Please make sure that it can be delivered within 7 business days after the request gets approved. If the return window is closed, the return request will be automatically rejected.
How long does it take to process a return?
Please allow us 10 business days to complete the process and resolve the request. If you used your own return label and did not update your tracking number on our return center, it might take longer than 10 business days.
How long will it take to receive my refund back?
Once we complete the return process, we will issue a refund and resolve the submitted request. It usually takes 5 business days to receive your refund back. However, depending on the payment method or the card company, it can take longer.
Do you take returns for international orders?
Yes, please email email@example.com for more info. The Bekk is not responsible for International return shipping fee. The customers must cover the cost of international return postage.
Can I get store credit instead of refund?
Yes! You can choose to receive store credit instead of refund while submitting a return request.
Get in touch
Have questions about your order, or a general enquiry?