We appreciate your decision to shop with us and for you being our valued customer. We hope you love our pieces as much as we do, but should you need to return them, we have a total of 14 days free return window.
Return update 12.26.2022: We're happy to announce that the return label fee for all our return requests is FREE.
1. All unwashed and unworn returns must be requested and postmarked within fourteen (14) days of receiving your merchandise. Your refund will be credited to the original form of payment used to make the purchase.
2. If your return package arrives at our shipping facility after 14 days of the return window, your return will be sent back to you, and an additional shipping fee will be charged.
3. The Bekk is not responsible for missing or lost return packages sent back to customers.
4. You can return multiple times on one order if you have pre order items on your order that are shipped separately.
5. You must submit a return request for the items you desire to return, and we can only accept items that are listed on the return center.
6. The Bekk is not responsible for the received items that were not submitted to the center or sent without authorization from us.
7. We do not accept returns if there is significant damage to the items. The Bekk thoroughly monitors from preparing and packing orders to inspecting returned items in order to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
8. Make sure to have your return dropped off in 14 days from when you receive your order to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.
Request a return
Please go to our return center and enter your order number and email address to get access to the center.
Follow the prompts to prepare your return.
if you don't have your order number or don't know which email address you used to place the order, please contact us at email@example.com
Non refundable items
Any sales items and accessories(Jewelry, Hats, Sunglasses, Bags, and Shoes) are non-refundable under any circumstances.
We currently do not offer exchanges. If you need a different size, item, and so on, please place a new order for the item and return your current item for a refund.
Returns for international orders
Please get in touch with us at firstname.lastname@example.org to get assistance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items and on the approval or rejection of your refund.
If approved, your return will be processed, and a credit will be applied to your original payment method within 10 business days.
In case of returned items are damaged, worn, washed, or have any issues, we won't approve your return, and the items will be sent back to you. The shipping fee for return to the customer will be charged to you, and The Bekk is not responsible for the returned packages
I received damaged items
If you received a defective item, please contact us at email@example.com urgently.