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All orders ship from Los Angeles, California.
Orders that are in stock will be prepared for shipment and can be tracked within 3business days from the time of purchase.
| Service | Dispatch time(12PM Cut-off) | Shipping fee | In transit after dispatching |
|
US Economy (UPS Ground / USPS First Class) |
Up to 3 business days |
$9.00 flat rate to 48 Contiguous States | 2-6 business days |
|
US Economy (UPS Ground / USPS First Class) |
Up to 3 business days |
Free over $80 | 2-6 business days |
|
US Standard (UPS 2nd day air / USPS priority) |
Up to 3 business days | $18.00 / $10 over $80 | 1-3 business days |
|
International (Except for Russia) |
Up to 3 business days |
$20-$45 to select Destination Countries Customs / Taxes are not included |
Orders containing in-stock items will be carefully prepared for shipment within 3 business days from the time of purchase.
Please click below to track your order - here
If you have not received any notifications regarding your order, it is possible that the order was placed without your email contact information. To receive assistance and ensure a smooth resolution, please do not hesitate to reach out to us at care@thebekk.com.
Please be advised of the designated cut-off times for placing orders.
To ensure timely processing and dispatch of your order, please take note of the specified cut-off times. Orders received after the designated cut-off time, which is 12PM will be processed on the following business day.
Orders will only be dispatched from Monday to Friday(business days) and if orders placed during weekends or holidays, will be processed and the next business days.
Please review the product page for the anticipated commencement of delivery before proceeding with pre-orders. Kindly be aware that the estimated delivery date may be subject to adjustments, and any modifications will be promptly communicated to you
It is important to note that the estimated pre-order date denotes the initiation of shipment, rather than the delivery to your designated shipping address. Following dispatch, the transit time will vary between 2-6 business days, contingent upon the selected shipping method.
Each order is limited to shipping to a single address.
In the event that your order includes items that need to be shipped to multiple locations, it will be necessary to place separate orders for each address.
We request that you obtain prior authorization from us before returning any items or sending orders back to us.
Please be aware that without this authorization, we are unable to accept the package, and therefore, we cannot issue a refund for it. It is important to adhere to the specified return process to ensure a successful resolution.
The Bekk is not responsible for taxes, duties, or any additional charges of importation for international orders.
In situations where your order includes pre-order items, it is our practice to prioritize the shipment of in-stock items to secure available inventory. Rest assured that you will be notified as soon as the pre-order items are ready to be shipped and can be tracked.
If you did not order pre order items, please contact us at care@thebekk.com urgently.
For packages shipped via UPS and USPS, tracking history is available.
If the tracking status indicates that your order was delivered but you have not received it, we advise you to check with your neighbors, mail room, leasing office, or any other locations first where the delivery driver may have left the package.
In the unfortunate event of a missing, stolen, or damaged parcel, we offer Navidium shipping insurance. If you opted for insurance when placing your order, please urgently contact us at care@thebekk.com for assistance.
Please note that if your order is not insured, we are unable to issue a refund and strongly recommend contacting the courier to initiate a claim with them.
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