Customers must request returns within14 days of delivery for free return.And customers have a total of 21 days to return packages.

Please be advised that while your return request is in a pending status, it does not count towards the return window.

Returning your package is free if you drop it off within 14 days of delivery. If you drop it off and it's scanned for return between 14 and 21 days, there will be a $12 return label fee deducted.

Any sales items and accessories(Jewelry, Hats, Sunglasses, Bags, and so on) are non-refundable under any circumstances. 

Please note that we strictly adhere to our return policy, and we are unable to accept any return requests under any circumstances (including situations such as traveling, being out of town or country, or unawareness of the return policy and return windows) if the return is not submitted within14 days from the date of delivery.

Please contact us at care@thebekk.com to get assisted further.

To initiate a return, please visit our return center and complete the provided return form.

Return center

Our dedicated team will thoroughly review your request and aim to approve it within 2 business days.

Once your return is approved, you will receive a notification containing The Bekk Return Label.

Please be advised that it is the customer's responsibility to actively monitor the return's status and tracking history. In the event that the return package goes missing during transit, we regretfully cannot accept the return or issue a refund.

For cases where you receive separate partial shipments, you have the option to submit a return request for each shipment.

However, please note that you cannot request multiple returns for items that were shipped together in a single parcel.

Additionally, it is not possible to return items from different orders within the same parcel.

If you utilized store credits to make a purchase, please be aware that you are limited to a single return request, and any refund issued will be credited back to your store credits.

It is important to note that store credits cannot be refunded to your original payment card.

To initiate the return process for your international order, kindly reach out to us at care@thebekk.com.

Please note that we do not provide international return labels at this time.

No, the delay in getting return approval does not affect the return window. Your original return window, typically within 14(free)-21 days of delivery, remains unchanged.

At present, we do not have an exchange service available. We request that you initiate a return for your purchase and proceed to make a new purchase for the desired item you wish to receive.

We're sorry to hear you got a defective item. We aim for quality and sustainability in our products, and we apologize that your recent purchase didn't meet those standards.

Please email pictures of the problem to care@thebekk.com so we can help you better and offer you a hassle free return.

Once the return window has passed, we are unable to accept returns, and any items sent back will be returned to customers at their expense for shipping.

Regrettably, if you choose to use your own return label, we won't be able to process a refund for your return.

If you return an item without prior authorization from The Bekk team and without discussing it with us, we cannot be held responsible for issuing a refund.