It takes 3 business days (excluding weekends and holidays) to dispatch in-stock and pre-order items for both economy and standard shipping.

We require 10 business days to issue a refund after receiving your return. If you used PayPal, Afterpay, or Shop Pay installment plans, the time it takes for the refund to reach your account may vary.

We offer a 21-day return window. Customers must request a return and the return package must arrive at our shipping facility with 21 days of delivery.

The return label fee for U.S. customers is $12 and will be deducted from your refund

At this time, we do not provide return labels for international customers. You will need to use your own shipping label to return your purchase. We're working on improving our system to offer affordable return label options for international customers in the future

In-stock items are dispatched within 3 business days. For pre-order items, please refer to the product description for the estimated shipping start date, which may be subject to change. Economy shipping takes 5-8 business days in transit, and standard shipping takes 2-3 business days after dispatch.

We will do our best to assist you in filing a claim for a missing package; however, please note that there is a 50/50 chance that UPS or USPS may reject the claim.

For missing packages, the responsibility ultimately lies with the customer, and The Bekk is not liable for such instances. In cases where the missing package results from customer oversight or courier error, a claim cannot be filed with the bank.

You may cancel your pre-order if the package has not yet been fulfilled. Once the package is fulfilled, cancellations are no longer possible.

Please note that the pre-order shipping start week is subject to change. We will do our best to notify you in advance, but you can also check the updated shipping start week on the product page

If your order hasn't been fulfilled, we can make changes. However, please contact us as soon as possible.

You can manually enter the code during checkout, or if you clicked the discount link or redeem button, the discount will be automatically applied at checkout. Please double-check that the discount has been applied before submitting your payment

All orders are carefully packed and shipped from the heart of Los Angeles, California US.

For any faulty, broken, or damaged items, contact us immediately at care@thebekk.com. We’ll assist you in arranging a return, exchange, or refund, depending on the situation

Pricing is adjusted according to the specific tax laws of each region.

Unfortunately, we do not offer or accept in-person pickups or returns

For U.S. customers, we offer two shipping methods. Economy shipping takes 3 business days for dispatch and 5-8 business days in transit for in-stock items. For faster delivery, choose Standard shipping, which takes 3 business days to dispatch and 1-3 business days in transit for in-stock items. For international customers, the transit time will be shown at checkout when selecting your shipping method. Please note, we also require 3 business days to dispatch international orders

The Bekk is not responsible for any potential taxes or customs fees. However, duties are included in the product price for these countries.

Albania, Angola, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eswatini, Ghana, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Kuwait, Liechtenstein, Macau SAR China, Malaysia, Maldives, Mauritius, Mexico, Montserrat, Morocco, Namibia, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Rwanda, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Turks & Caicos Islands, Uganda, United Arab Emirates, Uruguay, and Vietnam.

You can select your country and view the shipping rate during checkout. You'll also be able to see the product price in your local currency

Duties and taxes paid at checkout are non-refundable because they are not collected by us. These charges are paid to your country's customs authority when the package arrives in your country for delivery to your shipping address. As we do not receive these funds, we cannot issue a refund for them.