International Return
How can I return my international order?
We want you to feel confident and satisfied with every The Bekk purchase. If something isn't quite right, we offer returns for eligible items under the following policy. Please review the key return policy details below before submitting the request.
21 Days Return Window
The return window is 21 days from the date your order is shipped, based on the courier’s tracking page—not the date you pick up or open the package.
You have 21 days from the date your order is marked as shipped (the day it’s handed to the courier) to request and return your order.
International Return Fee
For international orders, you can either choose your own shipping method or purchase a return label through our return center. If you use our return center, the cost of the label will be shown when you submit the return request.
Please note, international return shipping is not covered by The Bekk and will not be deducted from your refund.
Return Rejection
If your return arrives at our facility more than 21 days after your order delivered, or if the item has deodorant stains, makeup marks, pet hair, odors, including perfume or smoke, untagged, worn, washed, damaged, or was not authorized prior to return, we reserve the right to reject the return upon inspection.
If your return is not accepted due to not meeting our return policy requirements, no refund will be issued.
The item will be sent back to you at your own expense, and you’ll be responsible for covering the shipping cost to have it returned.
Pre Order Return
By default, we ship all items together once the pre-order item is ready. If you'd like to receive in-stock items sooner, please email us to request split shipping.
When orders are split, the return window will vary for each item based on its individual delivery date.
If you return items separately, a return fee will be deducted for each return shipment.
Start Your Return Here
Can I return an international order?
Yes, international orders are eligible for return as long as the item is unworn, unwashed, in original condition with all tags attached, and returned within 21 days of the ship date.
When does the return window start for international orders?
The return window begins the day your order is handed over to the courier, as shown on the tracking page—not the delivery date.
Is there a return fee?
Yes, if you use our return center to purchase a label, the fee will be shown during the return process and deducted from your refund.
Who pays for the return shipping?
For international orders, customers are responsible for return shipping. You can either use your own carrier or purchase a return label through our return center—the cost will be displayed during the return process and deducted from your refund.
How do I know if my item is final sale?
Items marked as Final Sale in the product description or order confirmation email cannot be returned or exchanged.
Do I need to print the return label?
Yes, you'll need to print the return label, attach it securely to your package, and drop it off at the nearest courier location you selected during the return process.
What are the return requirements?
Returned items must be:
- No deodorant stains, makeup marks, or pet hair
- Free of odors, including perfume or smoke
- All original tags must be attached
- Unworn, unwashed, and undamaged
What happens if the item doesn't meet the return conditions?
Items returned in unsellable condition will be rejected and returned to you. You may also be responsible for return shipping charges in such cases.
The Bekk monitors return activity for misuse or abuse of our return policy and reserves the right to refuse returns or service to anyone at our discretion.
Are international sale or discounted items returnable?
Items purchased with a discount can be returned, unless they are marked as final sale. Final sale items will be clearly noted on the product page or in your order confirmation email.
Will I get a full refund?
Your refund will be issued to the original payment method, minus the duties and taxes. Original shipping and customs fees are non-refundable.
How long do I have to return my order?
You have 21 days from the date your order is marked as shipped (the day it’s handed to the courier) to return your item.
The return must be both requested and received within this 21-day window, based on the shipping date shown on the courier’s tracking page.
Does the return need to arrive within 21 days?
Yes. The item must arrive at our facility within the 21-day window. Returns that arrive after this period may not be accepted.
Can I return my order by refusing the package or marking it 'Return to Sender'?
No. Returns must be properly requested and approved through our return portal.
If you refuse the package or mark it “Return to Sender” without authorization, the return will not be accepted and no refund will be issued.
What happens if my package is returned to The Bekk without prior authorization or due to an incorrect address?
If a package is returned to us without a return request, or due to issues such as an incorrect or incomplete address, failure to accept delivery, or moving, we are not responsible for issuing a refund or accepting the return.
If you would like the item re-shipped, we can resend it to you for an additional shipping fee. Please contact us at care@thebekk.com to arrange this.
Can I use my own packaging to return an item?
We strongly recommend using the original packaging when returning your item to ensure it arrives safely and within the correct size/weight limits.
If you choose to use your own packaging:
- Any additional shipping charges caused by oversized or overweight parcels will be deducted from your refund.
- If the item arrives damaged due to insufficient or weak packaging, the return will be rejected, and we will not be able to issue a refund.
To avoid issues, please reuse the original packaging whenever possible.
What if my return package goes missing or delayed in transit?
If your return is lost or delayed while in transit back to us, The Bekk is not responsible for lost or delayed return packages.
It is the customer’s responsibility to monitor the return tracking and ensure the package arrives at our facility within the return window. We recommend keeping your return receipt and tracking information for your records.
We can only issue a refund after we receive and inspect your return package.
What happens if my return is rejected?
If your return is not accepted due to not meeting our return policy requirements, no refund will be issued.
The item will be sent back to you at your own expense, and you’ll be responsible for covering the shipping cost to have it returned.
My package was returned because I couldn’t pay the customs fee. What happens now?
If your package is returned to us due to unpaid customs fees, we are unable to issue a refund or accept the return.
Please make sure to review and pay any applicable duties or taxes to avoid return-to-sender situations.
