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Shipping FAQs

Here're some frequently asked questions and answers about shipping. For more details about the shipping policy, please check here

HOW DOES US ECONOMY SHIPPING WORK?

If you selected US economy shipping, your order will typically arrive at your doorstep within 2 to 6 business days after being dispatched. It takes 2-3 business days to dispatch.

HOW DOES US STANDARD SHIPPING WORK?

For orders placed with US standard shipping, the delivery time is typically 1 to 3 business days. It takes 2-3 business days to dispatch.

DO YOU HAVE EXPRESS SHIPPING?

We offer a US standard shipping option, which typically takes 1-3 business days for transit.

If you require expedited delivery and wish to receive your order faster than the standard shipping timeframe, please feel free to contact us at care@thebekk.com.

Our team will be delighted to assist you with alternative shipping options.

WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

We would like to inform you that The Bekk does not assume responsibility for any customs duties or additional fees incurred for international orders.

In the event that an order is returned to us due to uncleared customs fees, the refund issued to you will have the additional shipping fee deducted, while the original shipping fee remains non-refundable.

I PLACED AN ORDER BUT IT DOES NOT HAVE TRACKING NUMBER.

Orders containing items in stock will be carefully prepared for shipment, and the tracking information for these orders can typically be accessed within 2-3 business days after receiving the tracking number.

Please note that the tracking number itself is usually generated within 3 business days from the time of purchase.

Once your order is dispatched, you will receive an email notification with the tracking number.

In the case of pre-order items, tracking will be available once the items have been dispatched. We advise reviewing the product page for the estimated delivery date prior to making a purchase.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders containing items in stock will be carefully prepared for shipment, and the tracking information for these orders can typically be accessed within 2-3 business days after receiving the tracking number.

Please note that the tracking number itself is usually generated within 3 business days from the time of purchase.

If you selected US economy shipping, your order will typically arrive at your doorstep within 1 to 6 business days after being shipped. For orders placed with US standard shipping, the delivery time is typically 1 to 3 business days.Please note that pre-orders may have varying delivery times depending on the estimated delivery date.Additionally, delivery dates for pre-orders can vary based on the selected shipping method and the destination country.

I PREORDERED. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Prior to placing pre-orders, please review the product page for the estimated starting date of delivery.

Kindly note that the estimated delivery date is subject to potential adjustments, and you will be promptly notified of any changes.

Rest assured that we will promptly prepare and ship your pre-order once the items are ready for dispatch.

HOW MUCH IS YOUR SHIPPING?

For orders under $80, the US economy shipping option is available at a flat rate of $9. However, if your order exceeds $80, the US economy shipping is provided free of charge.

 Alternatively, for orders under $80, the US standard shipping option is available at a flat rate of $18. Yet, if your order totals $80 or more, the US standard shipping is offered at a reduced flat rate of $10.

Return FAQs

Check our return policies before buying your favorite pieces from us. For more details, make sure to check here

WHAT IS YOUR RETURN WINDOW?

Customers must request returns within14 days of delivery for free return.And customers havea total of 21 days to return packages.

IS YOUR RETURN FREE?

Returning your package is free if you drop it off within 14 days of delivery. If you drop it off and it's scanned for return between 14 and 21 days, there will be a $12 return label fee deducted.

I COULD NOT REQUEST THE RETURN BECAUSE I WAS IN VACATION OR OUT OF THE COUNTRY.

Please note that we strictly adhere to our return policy, and we are unable to accept any return requests under any circumstances (including situations such as traveling, being out of town or country, or unawareness of the return policy and return windows) if the return is not submitted within14 days from the date of delivery.

HOW CAN I REQUEST THE RETURN?

To initiate a return, please visit our return center and complete the provided return form.

Return center

Our dedicated team will thoroughly review your request and aim to approve it within 2 business days.

Once your return is approved, you will receive a notification containing The Bekk Return Label.

Please be advised that it is the customer's responsibility to actively monitor the return's status and tracking history. In the event that the return package goes missing during transit, we regretfully cannot accept the return or issue a refund.

I RECEIVED MY ORDER SEPARATELY. HOW CAN I RETURN THESE?

For cases where you receive separate partial shipments, you have the option to submit a return request for each shipment.

However, please note that you cannot request multiple returns for items that were shipped together in a single parcel.

Additionally, it is not possible to return items from different orders within the same parcel.

I'M AN INTERNATIONAL CUSTOMER, HOW DO I MAKE A RETURN?

To initiate the return process for your international order, kindly reach out to us at care@thebekk.com.

Please note that we do not provide international return labels at this time.

I HAD TO WAIT A FEW DAYS TO GET APPROVAL FOR MY RETURN. DOES THIS CHANGE THE TIME I HAVE TO RETURN THE ITEM?

No, the delay in getting return approval does not affect the return window. Your original return window, typically within 14(free)-21 days of delivery, remains unchanged.

I RECEIVED A FAULTY ITEM. WHAT DO I DO?

We're sorry to hear you got a defective item. We aim for quality and sustainability in our products, and we apologize that your recent purchase didn't meet those standards.

Please email pictures of the problem to care@thebekk.com so we can help you better and offer you a hassle free return.

CAN I SEND MY ITEMS BACK AFTER 21 DAYS?

Once the return window has passed, we are unable to accept returns, and any items sent back will be returned to customers at their expense for shipping.

CAN I USE DIFFERENT RETURN LABEL?

Regrettably, if you choose to use your own return label, we won't be able to process a refund for your return.

Need further assistance?

Feel free to get in touch with us by using the contact form below. We kindly request that you remember that our team consists of individuals, and we appreciate your kindness when reaching out for assistance. We are here to provide you with the best possible solutions to your inquiries.