We sincerely hope that you will adore our products as much as we do. However, should the need arise for a return, we have established a 21-day return window to accommodate your needs.
Return update 3.27.2023 : If you've received your order before 3.27.2023, please click here to see our previous return policy.
1. All unwashed and unworn items intended for return must be requested and postmarked within fourteen (14) days from the delivery date.
2. In the event that your return is dropped off and scanned by USPS beyond the 21-day return window, it will be returned to you, and an additional shipping fee will be applied.
3. Please be aware that The Bekk cannot assume responsibility for missing or lost return packages that are sent back to customers.
4. If your order contains pre-order items that are shipped separately, you are eligible to make multiple returns on a single order.
5. To initiate a return, it is essential to submit a return request for the specific items you wish to return. We can only accept items listed in the return center.
6. The Bekk cannot accept responsibility for items that were received but not submitted to the return center or sent without proper authorization from our team.
7. Please note that we do not accept returns for items that have significant damage. The Bekk diligently monitors the entire process, from order preparation and packaging to inspecting returned items, in order to identify any potential misuse or abuse of our return policies. As a result, we reserve the right to refuse service to anyone.
8. To ensure a smooth return process and avoid any charges or delays in receiving your refund, please make sure to drop off your return within 14 days of receiving your order. We kindly request that you exclusively use our pre-paid return labels to send back your items, as this allows us to track the shipment accurately. Please note that we are unable to provide a refund for a lost return that was sent using a method other than our designated return labels.
For access to our return center, please proceed by visiting the designated platform and entering your order number and associated email address. Follow the provided instructions to initiate and prepare your return.
If you do not have access to your order number or are uncertain about the email address used for placing the order, please reach out to us directly at firstname.lastname@example.org. Our customer care team will be delighted to assist you further.
Any sales items and accessories(Jewelry, Hats, Sunglasses, Bags, and so on) are non-refundable under any circumstances.
At this time, we regret to inform you that we do not provide an exchange service. Should you require a different size, item, or any other variation, please request that you proceed with placing a new order for the desired item. Meanwhile, please initiate a return for your current item to receive a refund. We appreciate your understanding and cooperation in this matter.
Upon receipt and inspection of your returned items, an email notification will be sent to inform you of their arrival and to provide updates regarding the approval or rejection of your refund.
If your return is approved, the refund process will commence, and a credit will be issued to your original method of payment within 10 business days.
However, please be aware that if the returned items are found to be damaged, worn, washed, or display any other issues, your return request will be declined, and the items will be returned to you. In such cases, the shipping fee for the return to the customer will be charged, and The Bekk cannot assume responsibility for the returned packages.
To track the progress of your return, you can conveniently check its status at the return center. It is the customer's responsibility to actively monitor and track the returned packages throughout the return process.
Please get in touch with us at email@example.com to get assistance.
If you used any type of installments, you would have to receive your refund from the installment payment company.
We do not have any card/bank information for the transaction being made with Installments.
Please check their refund policy before making any purchases with it.
If your refund amount is less than the amount remaining on your installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment.
- Less future payments on the remaining loan balance.
If your refund amount is more than the amount remaining on your installments balance, then you can expect to receive the difference as a refund to your original payment method.
If you request a refund for an order you've made monthly payments for, then your paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.
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