Upon receipt and inspection of your returned items, an email notification will be sent to inform you of their arrival and to provide updates regarding the approval or rejection of your refund.
If your return is approved, the refund process will commence, and a credit will be issued to your original method of payment within 10 business days.
However, please be aware that if the returned items are found to be damaged, worn, washed, or display any other issues, your return request will be declined, and the items will be returned to you. In such cases, the shipping fee for the return to the customer will be charged, and The Bekk cannot assume responsibility for the returned packages.
To track the progress of your return, you can conveniently check its status at the return center. It is the customer's responsibility to actively monitor and track the returned packages throughout the return process.
Frequently asked questions about refund
Why was I deducted $12 for my return?
In accordance with our policy, if your return is not dropped off and scanned by the courier within 14 days of the delivery date, a return label fee of $12 will be deducted from your refund. We do not make any exception for this policy.
For access to our return center, please proceed by visiting the designated platform and entering your order number and associated email address. Follow the provided instructions to initiate and prepare your return.
If you do not have access to your order number or are uncertain about the email address used for placing the order, please reach out to us directly at firstname.lastname@example.org. Our customer care team will be delighted to assist you further.
Non refundable items
Any sales items and accessories(Jewelry, Hats, Sunglasses, Bags, and so on) are non-refundable under any circumstances.
At this time, we regret to inform you that we do not provide an exchange service. Should you require a different size, item, or any other variation, please request that you proceed with placing a new order for the desired item.
Refund for international orders
Please get in touch with us at email@example.com to get assistance.