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Our return policy spans a total of 21 days. To initiate a return, please request it and submit the necessary form within 14 days of the delivery.

Our team will carefully review and approve your request within 2 business days. Once approved, you will be promptly notified and provided with a complimentary return label.

For the return to be free, it must be dropped off and scanned within 14 days from the delivery date.

However, should the return be dropped off and scanned between 15 and 21 days after the delivery date, a return label fee of $12 will be deducted.

Please note that returns dropped off and scanned after 21 days of the delivery date cannot be accepted.

• We kindly request that you initiate the return process at The Bekk Return Center within a period of 14 days from the date of delivery.
• Our dedicated team will carefully review and process your return request. Please note that the approval process typically requires approximately 2-3 business days, which falls outside the designated return window period.
• Prepare your return by utilizing the original packaging box. However, if you choose to use your own return packaging, please be aware that any damages incurred to the items during transit due to insufficient packaging will result in The Bekk declining responsibility for refunding the returns.
• Please ensure that you conveniently drop off your return at the nearest USPS location and ensure that it is properly scanned. For returns dropped off and scanned within 14 days of the delivery date, no additional charges will be incurred. However, if the return is dropped off and scanned between 15 to 21 days, a deduction of $12 will be applied to your refund. Please note that any returns dropped off and scanned after 21 days will be regrettably rejected and returned to you, along with an additional fee.

Upon receipt of your return request for purchased items, our team conducts a comprehensive internal review.

This process is typically completed within 2-3 business days.

Please note that the duration of this review is not included within the return window.

Upon approval of your return request, you will receive a The Bekk return label, which can be accessed either through the email notification sent to you, or by downloading it directly from our return center.

Please note that you that it is the customer's responsibility to regularly check the status of their return, as well as retrieve the return label.

Orders containing items in stock will be carefully prepared for shipment, and the tracking information for these orders can typically be accessed within 1-2 business days after receiving the tracking number. Please note that the tracking number itself is usually generated within 3 business days from the time of purchase.

 If you selected US economy shipping, your order will typically arrive at your doorstep within 1 to 6 business days after being shipped. For orders placed with US standard shipping, the delivery time is typically 1 to 3 business days.

Please note that pre-orders may have varying delivery times depending on the estimated delivery date.

Additionally, delivery dates for pre-orders can vary based on the selected shipping method and the destination country.

For packages shipped via UPS and USPS, tracking history is available.

If the tracking status indicates that your order was delivered but you have not received it, we advise you to check with your neighbors, mail room, leasing office, or any other locations first where the delivery driver may have left the package.In the unfortunate event of a missing, stolen, or damaged parcel, we offer Navidium shipping insurance.

If you opted for insurance when placing your order, please urgently contact us at care@thebekk.com for assistance.

Please note that if your order is not insured, we are unable to issue a refund and strongly recommend contacting the courier to initiate a claim with them.

Prior to placing pre-orders, please review the product page for the estimated starting date of delivery. Kindly note that the estimated delivery date is subject to potential adjustments, and you will be promptly notified of any changes.

Rest assured that we will promptly prepare and ship your pre-order once the items are ready for dispatch.

At present, we do not have an exchange service available. We request that you initiate a return for your purchase and proceed to make a new purchase for the desired item you wish to receive.

Please note that we strictly adhere to our return policy, and we are unable to accept any return requests under any circumstances (including situations such as traveling, being out of town or country, or unawareness of the return policy and return windows) if the return is not submitted within 14 days from the date of delivery.

In accordance with our policy, if your return is not dropped off and scanned by the courier within 14 days of the delivery date, a return label fee of $12 will be deducted from your refund. We do not make any exception for this policy.

Please note that we do not provide the option for pickup orders or in-person drop-off of returns. To initiate a return, we kindly ask you to utilize the provided return label and follow the instructions for returning your order.

We offer a US standard shipping option, which typically takes 1-3 business days for transit. If you require expedited delivery and wish to receive your order faster than the standard shipping timeframe, please feel free to contact us at care@thebekk.com. Our team will be delighted to assist you with alternative shipping options.

 We request your attention to our dispatch time, which may take up to 3 business days for both economy and standard shipping methods. If you have not received your order within the specified timeframe, we encourage you to reach out to us at care@thebekk.com for prompt assistance.

In situations where your order includes pre-order items, it is our practice to prioritize the shipment of in-stock items to secure available inventory.

Rest assured that you will be notified as soon as the pre-order items are ready to be shipped and can be tracked.If you did not order pre order items, please contact us at care@thebekk.com urgently.

Upon receiving your return at our shipping facility, please allow up to 10 business days for us to process and issue a refund. We advise that if you utilized payment methods such as Paypal installments, Afterpay, Klarna, or Shop Pay Installments, it is highly recommended to contact them directly for an estimated refund issue date.

Navidium Shipping Insurance is our trusted third-party provider, offering coverage to safeguard your package against theft, loss, or damage. Please note that once your package is dispatched, the insurance fee becomes non-refundable. However, you always have the choice to decline this insurance at checkout.

We use UPS and USPS for US domestic orders and DHL for international orders.

If you selected US economy shipping, your order will typically arrive at your doorstep within 1 to 6 business days after being shipped.

For orders placed with US standard shipping, the delivery time is typically 1 to 3 business days.

We offer a US standard shipping option, which typically takes 1-3 business days for transit. If you require expedited delivery and wish to receive your order faster than the standard shipping timeframe, please feel free to contact us at care@thebekk.com. Our team will be delighted to assist you with alternative shipping options.

Orders containing items in stock will be carefully prepared for shipment, and the tracking information for these orders can typically be accessed within 1-2 business days after receiving the tracking number. Please note that the tracking number itself is usually generated within 3 business days from the time of purchase.


Please click below to track your order. If you have not received any notifications regarding your order, it is possible that the order was placed without your email contact information.

To receive assistance and ensure a smooth resolution, please do not hesitate to reach out to us at care@thebekk.com.

Yes, we do ship to PO box using USPS only.

We would like to inform you that The Bekk does not assume responsibility for any customs duties or additional fees incurred for international orders.

In the event that an order is returned to us due to uncleared customs fees, the refund issued to you will have the additional shipping fee deducted, while the original shipping fee remains non-refundable.

For orders under $80, the US economy shipping option is available at a flat rate of $9. However, if your order exceeds $80, the US economy shipping is provided free of charge.

 Alternatively, for orders under $80, the US standard shipping option is available at a flat rate of $18. Yet, if your order totals $80 or more, the US standard shipping is offered at a reduced flat rate of $10.

Certainly! We do offer international shipping via DHL. The shipping fee for international orders is determined by the destination country and the chosen shipping method.

Please note that the shipping fee may vary based on these factors.

Orders containing items in stock will be carefully prepared for shipment, and the tracking information for these orders can typically be accessed within 1-2 business days after receiving the tracking number. Please note that the tracking number itself is usually generated within 3 business days from the time of purchase.

Once your order is dispatched, you will receive an email notification with the tracking number.

In the case of pre-order items, tracking will be available once the items have been dispatched. We advise reviewing the product page for the estimated delivery date prior to making a purchase.

If an order is returned to us without proper authorization or as a result of an incorrect shipping address, we request that you promptly contact us at care@thebekk.com for urgent assistance.

In such cases, the original shipping fee will not be refunded, and it will be the customer's responsibility to cover the additional shipping fee in order to receive the order.

Orders containing items in stock will be carefully prepared for shipment, and the tracking information for these orders can typically be accessed within 1-2 business days after receiving the tracking number. Please note that the tracking number itself is usually generated within 3 business days from the time of purchase.

If you selected US economy shipping, your order will typically arrive at your doorstep within 1 to 6 business days after being shipped. For orders placed with US standard shipping, the delivery time is typically 1 to 3 business days.Please note that pre-orders may have varying delivery times depending on the estimated delivery date.Additionally, delivery dates for pre-orders can vary based on the selected shipping method and the destination country.

Prior to placing pre-orders, please review the product page for the estimated starting date of delivery. Kindly note that the estimated delivery date is subject to potential adjustments, and you will be promptly notified of any changes.

Rest assured that we will promptly prepare and ship your pre-order once the items are ready for dispatch.

Please note that the estimated delivery date is subject to potential adjustments, and you will be promptly notified of any changes.

For packages shipped via UPS and USPS, tracking history is available. If the tracking status indicates that your order was delivered but you have not received it, we advise you to check with your neighbors, mail room, leasing office, or any other locations first where the delivery driver may have left the package.

In the unfortunate event of a missing, stolen, or damaged parcel, we offer Navidium shipping insurance.

If you opted for insurance when placing your order, please urgently contact us at care@thebekk.com for assistance.

Please note that if your order is not insured, we are unable to issue a refund and strongly recommend contacting the courier to initiate a claim with them.

We request that you obtain prior authorization from us before returning any items or sending orders back to us.

Please be aware that without this authorization, we are unable to accept the package, and therefore, we cannot issue a refund for it.

It is important to adhere to the specified return process to ensure a successful resolution.

Our return policy spans a total of 21 days. To initiate a return, please request it and submit the necessary form within 14 days of the delivery.

Our team will carefully review and approve your request within 2 business days.

To initiate a return, please visit our return center and complete the provided return form.

Our dedicated team will thoroughly review your request and aim to approve it within 2 business days.

Once your return is approved, you will receive a notification containing The Bekk Return Label.

Please be advised that it is the customer's responsibility to actively monitor the return's status and tracking history. In the event that the return package goes missing during transit, we regretfully cannot accept the return or issue a refund.

At present, we do not have an exchange service available. We request that you initiate a return for your purchase and proceed to make a new purchase for the desired item you wish to receive.

Upon receiving your return at our shipping facility, please allow up to 10 business days for us to process and issue a refund.


We advise that if you utilized payment methods such as Paypal installments, Afterpay, Klarna, or Shop Pay Installments, it is highly recommended to contact them directly for an estimated refund issue date.

At present, we do not have an exchange service available. We request that you initiate a return for your purchase and proceed to make a new purchase for the desired item you wish to receive.

For cases where you receive separate partial shipments, you have the option to submit a return request for each shipment.


However, please note that you cannot request multiple returns for items that were shipped together in a single parcel. Additionally, it is not possible to return items from different orders within the same parcel..

At present, we do not have an exchange service available. We request that you initiate a return for your purchase and proceed to make a new purchase for the desired item you wish to receive.

If you have utilized any Installments as your payment method, please note that the refund process will need to be facilitated through the payment company.

We do not possess any card or bank information regarding transactions made with any Installments.

Prior to making any purchases with this payment option, we recommend reviewing their refund policy for clarification.

Shop Pay installments: The refund policy for Shop Pay installments allows for refunds to be issued in accordance with the merchant's return policy, and any refunded amount will be reflected in the remaining installment payments.

Afterpay: Afterpay's refund policy permits refunds in accordance with the merchant's return policy, with any eligible refunds processed by Afterpay being applied to reduce outstanding payments or refunded back to the original payment method.

Pay in 4 PayPal installment: Pay in 4 PayPal installment's refund policy enables eligible refunds to be issued by the merchant in accordance with their return policy, with any refunded amount being adjusted accordingly within the installment payment plan on the PayPal platform.

To initiate the return process for your international order, kindly reach out to us at care@thebekk.com. Please note that we do not provide international return labels at this time.

If you utilized store credits to make a purchase, please be aware that you are limited to a single return request, and any refund issued will be credited back to your store credits.

It is important to note that store credits cannot be refunded to your original payment card.

Upon cancellation of your order, we are pleased to inform you that your refund will be processed and credited back to your account within 3 business days.

In the event that you no longer have access to or have lost the card used to place your order, rest assured that the refund will be issued to the bank account associated with that card. We kindly advise you to contact your bank directly to obtain detailed information regarding the refund process.

Please contact us at care@thebek.com urgently for prompt assistance.

In situations where your order includes pre-order items, it is our practice to prioritize the shipment of in-stock items to secure available inventory.

Rest assured that you will be notified as soon as the pre-order items are ready to be shipped and can be tracked.

If you did not order pre order items, please contact us at care@thebekk.com urgently.

Please contact us at care@thebekk.com or send messages to The Bekk SNS CS team +1 (213) 514 6026 for faster assistance.

If your order has not yet been dispatched, you have the option to cancel it. In such cases, a full refund, including the shipping fee, will be issued to you.

Once your order has been shipped, cancellation is no longer possible. In order to initiate a refund, you will need to request a return. Please note that in such cases, the original shipping fee will not be refunded.

The original shipping fee is non refundable.

Please contact us at care@thebekk.com or send messages to The Bekk SNS CS team +1 (213) 514 6026 for faster assistance.